Cancellation Policy

The Hive

No Visa, No pay

Your booking can be cancelled for free if you are unable to get your travel Visa.

No Place, No Pay

Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.

Full Policy

Cancellation Policy


You may cancel the tenancy agreement that you have entered with us by giving us written notice of your intention to cancel on the following basis:
 
(a) If your notice of cancellation is received by us in writing within 72 hours after you have submitted an application form and the period of the tenancy has not commenced, we will make no charge and the initial rental payment will be refunded in full; or
 
(b) If your notice of cancellation is received by us 72 hours after you have submitted an application form on or before 31stJuly 2022 and the period of the tenancy has not commenced, you may cancel your booking by writing to us provided that we will be entitled to retain £100 of the total initial rental payment; or

(c) If your notice of cancellation is received on or after the 31st of July 2022, we will not accept a cancellation/surrender of your tenancy agreement for the Room until a replacement tenant is found for the Room. We shall endeavour to re-let the Room however cannot guarantee that we will be able to do so. You will remain liable to pay the rent for the Room and all other charges and costs under your tenancy agreement for the period to the date that a replacement tenancy for the Room commences. We reserve the right to charge you a fee in the sum of £100 as a contribution towards our administration costs incurred in dealing with the surrender of the tenancy agreement and the sourcing of a new tenant.

 If a replacement tenant is found for the Room we will release you from your tenancy agreement with effect from the date that the new tenancy agreement for the Room begins.
In the event you fail to honour your contractual obligations in relation to the payment of rent on the due dates before occupation of the Room, we may cancel your tenancy agreement by giving you notice in writing of cancellation; in the circumstances we will not repay any advanced payments made by you to us.

In the event that we cancel the tenancy agreement at any time before occupation of the Room by you, we shall give you as much advanced written notice as we can in the circumstances and will repay the initial rental payment to you and any other fees that we have taken from you in connection with the tenancy.

No Place No Pay Promotion

  • This offer is open to prospective students applying for higher education for the 2024/25 academic year.
  • If an applicant does not get a place on the course, they applied for they need to provide evidence from the educational establishment within 48 hours of their results being published.
  • Evidence can be a written rejection letter from the establishment or UCAS confirmation of rejection.
  • Evidence must be emailed to Exchange Court via exchangecourt@host-students.com.
  • Documents must be received by the site team within 48hrs from the date your results are published or by 1st September 2024 (which ever date is the sooner).
  • On receipt of the required documentation, it will be verified and, provided Host are satisfied, we will cancel your agreement and refund your rent advance in full.
  • Any applicants who do not provide evidence by the timings outlined above will be held to their tenancy agreement and will be liable for all contractual charges.
  • These terms and conditions are correct as of 04/12/23 but Host reserves the right to change them or remove this offer at any time without prior notice.
No Visa No Pay Promotion

  • This offer is open to prospective first year international students applying for higher education in the UK for the 2024/25 academic year.
  • If an applicant does not get their Visa approved to be able to study in the UK, they need to provide evidence that their Visa application has been rejected to your chosen Host accommodation within 48 hours of rejection; this must be no later than 7th September 2024.
  • Written evidence in English must be emailed to Exchange Court via exchangecourt@host-students.com.
  • On production of sufficient evidence of the Visa rejection, within 48 hours of receiving it, the applicants booking will be cancelled in full, with a full refund of the initial rent payment.
  • Any applicants who do not provide sufficient evidence by the dates outlined above, will be held to their tenancy agreement and will be liable for all contractual charges.
  • These terms and conditions are correct as of 04/12/23 but Host reserves the right to change them or remove this offer at any time without prior notice.
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