General Cancellation Policy
You can cancel free of charge:
- If you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 25th May 2022, and 48 hours for bookings made on or after 25th May 2022
- If you are declined a Visa to study in the UK; until 16th August 2022
- If you are declined a place at university
To be eligible to cancel, you must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances (proof is not required within your cooling-off period).
Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.
If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.
Once you have booked and the 5 days has elapsed (or 48 hours after 25th May 2022), you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss on +44(0)203 096 1717.
What happens if my flight is cancelled and I can't get to the UK?
Don't worry. If you are unable to travel to the UK because of any government-imposed travel bans in the UK or in your home country, you must let us know within 48 hours and we will discuss the options available to you.
What happens if my course is moved online?
If you have been notifed that your course has been cancelled altogether or moved completely online you must let us know within 48 hours and we will discuss the options available to you.
What happens if I can't get my Visa?
We completely understand and you're not the only one that hasn't received your grades or Visa yet. Get in touch with our Customer Engagement team to see how we can help you: firstname.lastname@example.org
What happens if I don't get my place at University?
If you don't get the place that you were expecting at university, please let us know within 48 hours and we will discuss the options available to you.
Can I change my contract length?
You are liable for the contract that you have signed at the point of booking but if you wish to extend the length of your contract or reduce the length of your contract, please get in touch with our Customer Engagement team: email@example.com
, and we will discuss your options.