Refund Guarantees Time Limit
COOLING OFF PERIOD
- You are eligible to be released from your tenancy 14 days from signing your Licence and paying your £100-holding deposit. To be released within the 14-day cooling-off period we would require written confirmation that you wish to cancel your booking.
- Upon receipt of such notice, we will refund your £100-holding deposit together with any other payments you may have made.
No Place, No Pay - 1st YEAR GUARANTEE
- If you are a prospective first-year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution because of you not achieving your required entry grades, you may be eligible to be released from your agreement.
- You may also be eligible to be released from this agreement if you are a prospective first-year undergraduate student and you choose to go to a different University because you have exceeded your expected grades.
- To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
- A written rejection letter from your chosen University/College or a screenshot of your upper secondary (high) school (or equivalent) status which confirms that the required results were not achieved; or
- A copy of the proof of acceptance of your new University/College by required results adjustment.
These document(s) must be received by us within seven days from the date your results are published. Please email the documentation to your Residence Team. Upon receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement.
No Visa, No Pay - NO VISA GUARANTEE
If you fail to obtain a Visa before the start date of your tenancy, we will cancel your agreement and refund any rent payments made so long as you provide the following supporting documentation within 48 hours of receiving your official confirmation:
Supporting official evidence that your Visa was declined
- Written confirmation that you wish to cancel your booking.
You can read the full cancellation policy
here.
CANCELLATION POLICY
1 The Resident, Guarantor and the Licensor agree that this Licence shall become contractually binding upon the Parties at the point of booking by virtue of the Resident’s electronic acceptance of this Licence and payment of the Holding Deposit by or on behalf of the Resident (failing which this Licence and the associated booking shall terminate and be of no effect). Notwithstanding this, the Resident, Guarantor and the Licensor agree that a hard copy of the Licence can be physically signed by each Party in separate counterparts of this Licence if requested by any Party.
2 If, prior to the Start Date, the Resident is not accepted for the Resident’s first year of study by an educational institution in the Republic of Ireland providing full time education the Resident has a period of 7 days starting on the date of the Resident’s receipt of notification of rejection from such educational institution in which to notify the Licensor in writing requesting a consent of the Licensor to terminate this Licence and to provide with that notice a copy of the rejection letter by either:
2.2 mailing by first class or recorded delivery post to your booked residence,
3 in which case if the Licensor is satisfied with the evidence provided the Licensor shall consent to the termination of the Licence and the Licence shall be deemed to have terminated on the day after the email was sent to the Licensor or 2 Working Days after the date of posting to the Licensor.
4 If the Resident’s booking and this Licence are cancelled in accordance with clause 2:
4.1 the Resident’s booking and this Licence will terminate; and
4.2 the Landlord will, for the avoidance of doubt, not refund the Holding Deposit to the Resident
5 If the Resident makes a booking and this Licence becomes contractually binding upon the Parties in accordance with clause 8.1, the Resident agrees that the cancellation rights will end on the Start Date.
6 If the Building is damaged or destroyed by an Insured Risk so as to be unfit for occupation and use then, unless the damage or destruction was caused by the wilful actions, negligence or default of the Resident, payment of the Licence Fee shall be suspended until the Building is fit for occupation and use.
