Cancellation Policy

Cooling Off Period

For bookings made before 31 Jul 2025, this property allows you to cancel your contract within 7 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

Cancel Prior to Contract Start Date:

If you cancel within 7 working days of paying your deposit and before your Contract start date, we can refund your deposit in full.

If you cancel after 7 working days of paying your deposit, but before 31st July, we will charge £75.00 cancellation fee and refund you the remaining £24.00.

If you cancel after 31st July, you full deposit will be retained to cover the costs of readvertising your room, you might remain liable for your rent, depending on if a replacement tenant can be found.

Cancel After Contract Start Date:

If your Contract has already started, the only scenario in which we can release you from your Contract is for you to find a replacement tenant. If the replacement tenant pays the deposit and signs the Contract, we will be able to transfer the outstanding rent on your account to the new tenant’s account. We reserve the right to refuse any potential tenant, should we deem them unfit for our accommodation. Please refer to your Contract clause 5.2 for further clarification.