CANCELLING WITHIN THE INITIAL CANCELLATION PERIOD (‘COOLING OFF PERIOD’)  

You can cancel your license for up to 7 calendar days after the date of the booking, which is known as the Initial Cancellation Period, or ‘Cooling Off Period’. Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit. 

Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme, and we cannot influence the speed of this refund. 

CANCELLING AFTER THE INITIAL CANCELLATION PERIOD (‘COOLING OFF PERIOD’), AFTER COLLECTING KEYS AND/OR TAKING UP OCCUPATION  

If a licensee wishes to cancel the booking after the Initial Cancellation  Period (‘Cooling Off Period’) has passed, after collecting the keys and/or taking up occupation of the room, the licensee remains liable for the rent  for the whole length of the contracted license agreement until another licensee that is acceptable to the licensor is found and the room is able to be re-let. 

Rooms that are re-let to a new licensee will be at the current market rate, and not necessarily at the rate the room was previously sold at. While we will always do what we can to assist, it is not the obligation to find a replacement licensee to take over the agreement. 

The licensee is responsible for ensuring the room is suitable to be re-let, and it must be in the same clean and lettable condition as it was when the licensee took occupation and that it is available for viewings to allow it to be re-let. 

If a suitable licensee is found and the room is re-let, we will refund the security deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract. No £50 charge will be made for licenses coming to an end after any applicable legal notice period that applies under current legislation and the deposit will be refunded. Please note, £20 will be deducted from the refunded amount to cover international bank charges for deposit refunds made to non-UK banks. The deposit paid is non-transferable and cannot be moved to another licensee, or to another year. The ‘Cooling Off Period’ must have passed, or the new licensee have paid their rent and moved into the accommodation before the original licensee is released from their contractual obligations under the license agreement. If the new booking is cancelled by the replacement licensee during their 7 day Initial Cancellation Period, the existing licensee remains liable for the rent until another replacement licensee is found.  

Please note, if the licensee moves out early, before the license agreement has ended, they will not be able to claim back the deposit until the license agreement end date. 

NO VISA, NO PAY: INTERNATIONAL VISA APPLICANTS ONLY  

Before your license period has commenced: 

Should you fail to be granted your Visa before the license agreement has commenced, you must: 

These document(s) must be received by us within 3 calendar days from the date you receive this notification, and MUST be received before 20th September for academic year bookings. 

If this confirmation is not received by this date and your license period has started, you will be liable for the rent from the start of the license agreement until another licensee that is acceptable to the licensor is found and the room is able to be re-let. 

Providing we receive the correct documentation in the stated time period, you will be released from the license agreement and your deposit will be refunded. 

After your license period has commenced: 

If your license period has already commenced, and you have NOT collected your keys you will be held rent liable until a suitable replacement licensee is found. 

If your Visa is revoked after collecting the keys you must notify the property team immediately (within 48 hours of receiving official notification) by emailing to our accommodation team.  

You will be required to provide written or email confirmation that the Visa has been revoked by providing official documentation from UK Visas & Immigration, and a letter from the University confirming your release. 

You will be unable to remain at the property however will be held rent liable until a suitable replacement tenant is found, or until the end of any applicable legal notice period that applies under current legislation. 

NO PLACE, NO PAY: 1ST YEAR APPLICANTS AND 1ST YEAR POSTGRADUATE STUDENTS ONLY  

If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institution is withdrawn by the University or Higher Education Institution because you do not achieve the required entry grades, you may be eligible to be released from this agreement. 

You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the license without penalty and refund the deposit paid. 

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades. 

To apply to be released from this agreement in the circumstances referred to above, you must: 

These document(s) must be received by us within 3 calendar days (and no later than 28th August, whichever date is sooner) from the date your results are published. 

On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days. 

If you fail to provide the information within 3 days, you will remain liable for the rent for the whole length of the contracted license until another licensee that is acceptable to the licensor is found and the room is able to be re-let.