Cancellation Policy

Student Castle Brighton

Full Policy

Student Castle Cancellation Policy (England)


Once you have paid your holding deposit and you have been allocated a room, then should you decide to cancel then the holding deposit is non-refundable.

If you have paid the holding deposit and signed the licence agreement then you will be held to the terms of the licence until a replacement licensee is found.

If you rebook a room for a subsequent year and your deposit is carried forward, and then you decide to cancel this booking then the deposit will be withheld.


Student Castle Cancellation Policy (Scotland)


Once you have paid your holding deposit and you have been allocated a room, then should you decide to cancel prior to the start of the licence period you will be entitled to a full refund of the Holding Deposit. If you decide to cancel after the start of your licence period then you will be held to the terms of your licence agreement. The deposit can be used to cover any outstanding rent in these circumstances. 

Covid-19
 As a result of the Covid-19 pandemic, the Scottish Government has introduced the Coronavirus (Scotland) (No. 2) Bill. This allows renters to give 28 days notice to quit their licence to occupy, whatever the length of their licence agreement. 

Can I leave early and get the remainder of my rent back?

Unfortunately, you are committed under the licence agreement to pay the full rent, however, if you decide you want to leave early please tell the managers of your site asap. We may have a waiting list of people that would like to take over your licence agreement which would then relinquish you from your contract. If you find a new Licensee, we'll let you out of your agreement from the day they move in, and refund you any unused rent that you've paid in advance (minus a £50 admin fee)*. We cannot refund your rent until you have found someone to take over your licence agreement, their booking is confirmed and they have paid the first instalment of their rent. 

*England only

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