Your right to cancel:
Please note the rights set out below do NOT apply to Clearing Rooms which may be offered directly to certain students to book for a limited time under certain circumstances at specific times of the year. We do not list, advertise or promote Clearing Rooms, which have more restricted cancellation rights.
Any Clearing Rooms are clearly identified as such in the accompanying communication sent to students who receive an invitation to book them and are subject to the special terms in the Accommodation Agreement which relate to them.
PLEASE CAREFULLY READ THESE SPECIAL TERMS BEFORE BOOKING A ‘CLEARING ROOM’ AS THE NORMAL CANCELLATION RIGHTS EXPLAINED BELOW MAY NOT APPLY.
You may cancel your booking (and the Accommodation Agreement to which it relates) without charge if the email confirming your booking (“Booking Confirmation”) was received:
BEFORE the 27th May in the year of commencement of the start of the Occupation Period PROVIDING notice of cancellation is received by us in writing (notice by email is acceptable) within a period of five (5) calendar days of you receiving the Booking Confirmation; OR
ON OR AFTER 27th May in the year of commencement of the Occupation Period PROVIDING notice of cancellation is received by us in writing within a period of forty-eight (48) hours of you receiving the Booking Confirmation.
If you cancel your booking pursuant to clauses 1.1.1 or 1.1.2, we will refund the full amount of the Advance Payment to you to the payment card you used to make the booking and will endeavour to do so within twenty eight (28) days of our receipt of your cancellation notice.
You may also be able to cancel your booking if one of the following reasons applies:
you have been declined a visa to study in the UK (except where you did not complete the necessary steps to complete your application in time), and you submit the cancellation request to us no later than 16th August 2025; or
you have been declined a place at university, (but not if you choose to withdraw from your place or your place is revoked), and you provide us with evidence of this (to our reasonable satisfaction) at the time of submitting the cancellation notice, regardless of whether you are appealing the decision of the university.
The rights set out in clause 1.3 only apply PROVIDED THAT:
you have not submitted a cancellation request before (throughout the duration of this Licence Agreement) that we have declined for any reason.
the Occupation Period stated in the Accommodation Agreement has not yet begun, or you have not already commenced occupation of the Accommodation at the time any of these circumstances may apply.
you notify us in writing within 48 hours of when you first become aware of the reason for the cancellation; AND
all payments have been completed on time in accordance with your Licence Agreement.
For the avoidance of doubt, cancellation notices cannot be accepted where none of the circumstances set out in clauses 1.1-1.3 above apply yet you choose not to occupy your Accommodation for whatever reason.
If you are aware at the time you enter into an Accommodation Agreement with us that you will not be a student in education for the Occupation Period, you will not be allowed to commence occupation at the Accommodation but will remain fully liable for the full Accommodation Fee.
Where clauses 1.1 and/or 1.3 and 1.4 above have not been satisfied you may only cancel your booking in accordance with the terms of the Accommodation Agreement.
In all cases, we will determine whether there are grounds for cancellation and our decision will be final and binding.
Where clauses 1.1 and 1.3 above do not apply, we give no guarantee or warranty of any assistance in advertising or marketing your Accommodation should you, for whatever reason, no longer wish to occupy the Accommodation. Any other accommodation in our residences which are at the time not booked will take priority over your Accommodation and we will not openly advertise your Accommodation on the Website until all other accommodation is booked. Any offer of assistance in advertising your Accommodation, either verbally or in writing is subject to this clause and limited to us retaining details of your Accommodation, answering specific questions about your Accommodation when asked, and the administration of the agreement with the replacement licensee, if applicable. Where any further steps are taken by us, this is done at our absolute discretion and does not impose any duty or obligation on us other than as explicitly set out in these Terms.
Any notice given under clauses 1.1 and/or 1.4 above must be in writing and sent either by email to
customerengagement@houseofsocial.com or by post using the address provided in section 15 below.
Our right to cancel
We may cancel your booking (and, acting on behalf of the Building Owner, the Accommodation Agreement to which it relates) at any time if:
at any point prior to the commencement date of the Occupation Period you have previously been a resident of one of our Buildings and breached the terms of the applicable Accommodation Agreement; and/or
you breach any of the terms of these Booking T&Cs; and/or
you and/or any additional resident you specify for the Accommodation do not satisfy the eligibility requirements set out under 2.1; and/or
you fail to complete the steps set out at 2.3 above and/or you fail to make any payments that fall due under these Booking T&Cs or the Accommodation Agreement prior to the commencement of the Occupation Period (including, if applicable, any instalment payments).
We will notify you in writing of any cancellation made by us under this section and the reasons for doing so.
Any cancellations made by us under this section shall apply to you and any additional resident you specify during the booking process.
