Cancellation Policy

St James' House

Cooling Off Period

For bookings made before 31 Jul 2020, this property allows you to cancel your contract within 7 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

No Visa, No pay

Your booking can be cancelled for free if you are unable to get your travel Visa.

No Place, No Pay

Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.

Online-only Courses Covered

If face-to-face teaching is delayed and your course starts fully online, you will only pay from the date face-to-face teaching begins.

Flexible start date

If your course start date is delayed, you will only pay from the date teaching begins.

Travel Restrictions Covered

Your booking can be cancelled for free if you are unable to travel to the UK due to government travel restrictions.

Full Policy

Our Booking Promise

We know this is a difficult time for existing and soon-to-be university students to be making difficult decisions about your future. So we’re making clear our COVID-19 Booking Promise to all customers choosing to live with us from September for the 2020/21 season.

  • If your course start date is delayed, we’ll put back the start of your tenancy at no additional cost to you, to match the starting month of your course.
  • If you don’t get the required Visa in order to study in the UK, we’ll cancel your booking on your request.
  • If you’re unable to undertake pre-sessional English Language courses that are required in order to take up your university place, we will cancel your booking at your request.
  • If Government travel restrictions are in place that prevent you from travelling to the UK, we will cancel your booking at your request.

If you have not booked your accommodation yet but your university has already announced later start dates, you may also be able to delay the start of your tenancy by as much as 2 weeks. There’ll be more information about this on our website when you book.

Full Booking Terms and Conditions are available on our website at the bottom of the page.

We remain here, and remain open 24/7 and we share your desire to make plans for your future at University.

We’re always grateful when you choose us to play a part in that future.

Cancellation Policy

Bookings for Academic Year 2020/21

7-Day Cooling-off Period
You can cancel your booking in writing or by sending an email directly to the Property Team within 7 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days you will receive a full refund of your deposit. No fees, no fuss.

If you decide to cancel your booking following the 7-day cooling-off period, the below procedures will apply depending on your circumstances:

The following procedure applies to the below:
  • Failure to receive grades (all academic years)
  • Failure to obtain visa (all academic years)
  • Studying in an alternative city
  • The pre-sessional English language course required to take up your university place is cancelled 

If you secure your accommodation and then for the above reasons are no longer able to attend the affiliated University, official written evidence from the relevant University and/or Summer School and/or UCAS and/or VISA authorities/embassy must be sent directly to the Property Team within 3 calendar days of the results or decision being published. If sufficient evidence is provided, you will be eligible for release from the tenancy agreement and the full deposit will be returned.

The following procedure applies to the below:
  • Government travel restrictions prevent you from travelling to the UK
  • You are enrolled on a face-to-face course and the University delays the start of the course

If you secure your accommodation and then Government imposed travel restrictions prevent you from travelling to the UK to take up your place at university, official written evidence from the University confirming that you have cancelled your studies and will not be enrolled as a student at the University for the 2020/21 academic year must be sent to the Property Team before the tenancy start date. If sufficient evidence is provided, you will be eligible for release from the tenancy agreement and the full deposit will be returned.

Alternatively, you may request that the start of your tenancy be put back to the first day of the month in which the restrictions are lifted and you are able to travel to the UK. Please submit your request to the Property Team before the tenancy start date. If sufficient evidence is provided, we will change your tenancy start date to the first day of the month in which the travel restrictions are lifted. We will send you written confirmation of your new tenancy start date. We will also apply a credit to your account for the accommodation fees for the period from your original tenancy start date to the new tenancy start date.

The following procedure applies to the below:

If your University changes the official start date of your face-to-face course to a later date we will put back the start of your tenancy, at no cost to you, to the first day of the month in which your course starts. For example, if the start date of your face-to-face course is changed to 14 November 2020 your new tenancy start date will be 1 November 2020, and you will not be liable for any accommodation fees from your original tenancy start date to 31 October 2020 inclusive. 

Official evidence from the University that the course you are enrolled on is a face-to-face course and the start date has been delayed must be sent to the Property Team before the tenancy start date. If sufficient evidence is provided, we will change your tenancy start date to the first day of the month in which your course now commences. We will send you written confirmation of your new tenancy start date. We will also apply a credit to your account for the accommodation fees for the period from your original tenancy start date to the new tenancy start date. 

The following procedure applies to the below:
  • Change of mind
  • Booked different accommodation
  • Accepted onto a placement

If you do not wish to live at Student Roost for the above reasons, you will be required to find a replacement person to take over your tenancy. The replacement person must be a student and match the preferences of the accommodation (e.g. female only flat). The replacement person must sign a contract for the entire length of your tenancy and secure this with payment of the deposit. If a replacement is found, you will be released from your tenancy agreement and Student Roost will return your deposit in full. Please note that your deposit will be retained, and you will remain liable for all accommodation fees until a replacement person is found.


Bookings made on or after 1 August 2020
If you book your accommodation after 1 August 2020, your cooling off period will reduce to 24 hours only from point of acceptance. If you cancel your booking within these 24 hours, your full deposit will be returned. Should you wish to cancel after these 24 hours, the previous procedures will apply depending on your circumstances.


Cancellations following tenancy start date
If you book your accommodation on or after the tenancy start date, there will be no cooling off period. Should you wish to cancel, the below procedures will apply depending on your circumstances.

The following procedure applies to the below:
  • Failure to make grades required to complete academic year
  • Eviction from University
  • Voluntarily withdrawn from University

If you are unable to continue your studies at university and will no longer be a university student, you may be eligible to be released from your tenancy. Your request to cancel must be submitted directly to the Property Team in writing or via email and be accompanied by evidence of your withdrawal from university and the reasons behind this.

If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the accommodation upon your departure).

The following procedure applies to the below:
  • Placement
  • Single Semester Course

If you want to cancel your tenancy due to the above reasons, you will be required to find a replacement person for the remainder of your tenancy period. The replacement person must sign a contract for the remaining length of your contract and secure this with payment of the deposit. The replacement person must be a student and match the preferences of the accommodation (e.g. female only flat). If a replacement person is found, you will be released from your tenancy agreement (from the start date of the replacement person’s tenancy) and Student Roost will return your deposit (minus any deductions relating to the condition of the accommodation upon your departure). Please note that your deposit will be retained, and you will remain liable for all accommodation fees until a replacement person is found.


Illness
If you wish to leave the accommodation due to illness, this will be assessed on a case-by-case basis. The request to cancel must be made in writing or via email to the Property Team and any documentation supporting the reasons for the request must also be provided. Until a decision has been made, you will remain liable for all accommodation fees. If a tenancy release is not granted, you will be required to find a replacement person before you are released from your tenancy. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the accommodation upon your departure).

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