Cancellation Policy

Manchester City

Cooling Off Period

This property allows you to cancel your booking within 2 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

Full Policy

Cancellation Policies:

Long Stay Rate: All long stay packages are based on a minimum of 28 consecutive nights. A £500 holding fee is due upon booking to secure your apartment. This payment will be deducted from the overall cost of your stay. If you cancel within 48 hours of making your booking, we will refund you your £500 holding fee. However, full payment or termly payment is due on completion of booking. This is non-refundable, non-amendable and non-transferable if the booking is cancelled.

Early Departures: Cancellation fees will be applied in line with the cancellation policies of your rate plan. Typically, this could be the next termly payment or the remainder of the booking duration.

We reserve the right to cancel your booking at any time with immediate effect if payments for bookings have not been made within the agreed time frames. Or you break the contract in anyway. 

We also may cancel your booking in the event of severe weather conditions, acts of terrorism, fire, flooding, power failure, emergency evacuation, other circumstances beyond our control. In the event of such a cancellation, we will endeavour to contact you in advance and advise alternative options.

Out-booking: In the unlikely event that we are not able to accommodate your booking on the night of arrival, we will find alternative suitable accommodation and ensure that you are charged no more than the original booked rate. Any difference will be covered by IconInc @ Roomzzz for your inconvenience.

Insurance: Insurance is not included in your rate for any IconInc @ Roomzzz location.

Optional extras: Payment for any optional extras will be taken in full in conjunction with payment for the duration of your stay. This amount is non-refundable in the event of cancellation.

York Flood Evacuation Risk

Due to the riverside location of York City, in extreme weather circumstances there is a possibility that we may need to evacuate the property when no access to/from the hotel may occur. IconInc @ Roomzzz York City will be given flood advice by the Environment Agency and will evacuate in line with their guidelines. In the event of a property evacuation, guests may be relocated to neighbouring properties in or around York, offered date changes or financial reimbursements. This is at the discretion of IconInc @ Roomzzz York City. For more information, please contact the central reservations team or head to the Flood Warning Information Services website https://flood-warning-information.service.gov.uk.

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