Cancellation Policy

Park View

Cooling Off Period

This property allows you to cancel your booking within 14 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

No Visa, No pay

Your booking can be cancelled for free if you are unable to get your travel Visa.

No Place, No Pay

Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.

Flexible start date

If your course start date is delayed, you will only pay from the date teaching begins.

Travel Restrictions Covered

Your booking can be cancelled for free if you are unable to travel to the UK due to government travel restrictions.

Full Policy

Initial Cancellation Period

A student can cancel a tenancy agreement for up to 14 days after the date the booking is confirmed (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

Outside the Initial Cancellation Period

If a student wishes to cancel outside of the Initial Cancellation Period, and the cancellation reason is explicitly related to COVID-19, then the following applies:

COVID-19 Special Cancellation Policy (2020-21 Academic Year)


Outside Initial Cancellation Period

You may cancel outside of the Initial Cancellation Period in the following circumstances:

  • 20-21 Course which is reliant on IELTS/Pre-sessional course
    If the student is a prospective first year Undergraduate or Postgraduate student and the offer of a place at the University or Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student’s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the 20-21 tenancy agreement.

    The student must provide written evidence that the course is no longer taking place at all within 3 days of being notified by the education institute and we will release the student from the 20-21 contract without penalty and refund the deposit paid.
  • Travel Ban
    If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.

    There must be a specific government ban in place at the start date of the student’s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there  must be no realistic prospect of a delayed course start date.
  • 20-21 Flexible Start
    *SOME PROPERTIES ARE EXCLUDED FROM THE 2020-21 FLEXIBLE START POLICY, THIS IS ONLY APPLICABLE AT PROPERTIES AS DISPLAYED
     If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the 20-21 tenancy length, and start the tenancy later.

    The student must provide written evidence that the course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally
    announced by the University, the contract may be adjusted accordingly.

    If a tenancy agreement is adjusted, the reduction in tenancy length will be by a maximum of the length of the formal delay to teaching unless specifically stated otherwise. Some properties may have a maximum length of delay.

Termination by Choice

A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of £50 for the administration of the variation of the tenancy agreement.


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