CANCELLATION POLICY
Our full termination policy is within our terms and conditions.
You can cancel your tenancy agreement for up to 14 days after the date of your booking (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days. We will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.
If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to Ukstudenthouses.com and we are able to re-let the room. The replacement tenant must be over the age of 18 and a have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let we will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract.
You may cancel outside of the Initial Cancellation Period in the following circumstances:
Academic Year Course which is reliant on IELTS/Pre-sessional course
If the student is a prospective first year Undergraduate or Postgraduate student and the offer of a place at the University or Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student’s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the Academic Year tenancy agreement.
The student must provide written evidence that the course is no longer taking place at all within 3 days of being notified by the education institute and we will release the student from the contract without penalty and refund the deposit paid.
Travel Ban
If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.
There must be a specific government ban in place at the start date of the student’s course that prevents the student coming to the UK, or entering the UK in time to start their course, and there must be no realistic prospect of a delayed course start date.
Flexible Start
*SOME PROPERTIES ARE EXCLUDED FROM THE FLEXIBLE START POLICY, THIS IS ONLY APPLICABLE AT PROPERTIES AS DISPLAYED
If the course start date in the UK is formally delayed by the University or Higher Education Institute, the student may be eligible for a reduction in the tenancy length, and start the tenancy later.
The student must provide written evidence that the course start date has been delayed within 3 days of being notified by the education institute, or this must be publicly available and formally announced by the University, the contract may be adjusted accordingly.
If a tenancy agreement is adjusted, the reduction in tenancy length will be by a maximum of the length of the formal delay to teaching unless specifically stated otherwise. Some properties may have a maximum length of delay.
Termination by Choice
A tenancy cannot be terminated outside of the Initial Cancellation Period by a student who is already in the UK, or by a student who does not want to attend the university, or who does not want to come to the UK of their own choice. The student remains liable for the entire rent until a suitable replacement tenant is found and all clauses within the tenancy agreement remain applicable. If the room is re-let we will refund the deposit, less any appropriate charges and a deduction of £50 for the administration of the variation of the tenancy agreement.
Booking Terms and Conditions
CONDUCTING CHECKS
We may conduct Sanctions, Politically Exposed Persons and other checks on all applicants, tenants, authorised residents, and guarantors.
NO PLACE NO PAY
- Prospective first year students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if, as a result of not achieving the required A-Level, Scottish Higher (or equivalent) results, they do not gain a place at their chosen university and evidence is provided.
- Only new customers who have never lived at a UK Student Houses property are eligible.
- If a customer does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their rejection and evidence of the reason why (proof of results achieved etc) no later than 3 working days after their results day.
- Evidence can be a written rejection letter from the University/College/UCAS, or a screen shot of the customer’s UCAS status along with the results etc. This can be emailed to salesenquiries@ukstudenthouses.com or posted to Homes for Students, Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
- Customers who do not apply to be released from their Tenancy Agreement within this timescale and provide the correct evidence will be bound by the terms and conditions set out in the Tenancy Agreement.
NO VISA NO PAY
- Prospective international students who have applied to attend a University or a Higher Education Institution in any of the cities in which UK Student Houses operates, and who book a room with UK Student Houses, will be allowed to be released from their Tenancy Agreement if they do not receive the entry Visa they require for their study in the UK and evidence is provided.
- Only new customers who have never lived at a UK Student Houses property are eligible.
- If a customer does not receive the entry Visa they require for their study in the UK and wishes to be released from their Tenancy Agreement, they must provide UK Student Houses with evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.
- Evidence can be a copy of the letter from the Home Office, UK Visas and Immigration service or other official Visa issuing body as well as a letter from the university, sponsor or institution where they were supposed to be studying. It must clearly show the student’s full name, address and date of issue. This can be emailed to salesenquiries@ukstudenthouses.com or posted to Homes for Students, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD.
- Customers who do not apply to be released from their Tenancy Agreement within this timescale will be bound by the terms and conditions set out in the Tenancy Agreement.
