Cancellation Policy

The Stay Club Willesden

Cooling Off Period

For bookings made before 31 Jul 2020, this property allows you to cancel your contract within 5 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

No Visa, No pay

Your booking can be cancelled for free if you are unable to get your travel Visa.

No Place, No Pay

Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.

Online-only Courses Covered

If face-to-face teaching is delayed and your course starts fully online, you will only pay from the date face-to-face teaching begins.

Flexible start date

If your course start date is delayed, you will only pay from the date teaching begins.

Travel Restrictions Covered

Your booking can be cancelled for free if you are unable to travel to the UK due to government travel restrictions.

Full Policy

Flexibility
If your university decides to postpone your academic year, you will be able to postpone your booking start date accordingly, or until 2nd January 2021 at the latest. Requests must be sent via email with the letter from your university stating that the start date of your course has been deferred. Requests must be received at least 4 weeks prior to your booking start date.
If your university is going online only, you will be able to postpone your booking start date accordingly. Each request must be sent with supportive documents (letter from university) by 31st July 2020.

Early Arrivals
Our properties will remain open over the summer. Should you wish to arrive early, feel free to contact us.

Cooling off period
Cooling off period All bookings receive a 5-day ‘cooling off’ period starting from the booking confirmation date. If you request to cancel within this period, you’ll be released from the contract and receive a full refund. Please note, should your check-in date fall within these 5 days, this will classify as the end of your ‘cooling off’ period.

Outside cooling off period
Once the 5-day ‘cooling off’ period has expired, you’ll be liable to pay your accommodation fee as per your licence agreement, however, you do have the option to find a replacement occupier (at our sole discretion).

University refusal
Until 31st July, any cancellation requests outside the ‘cooling off’ period will be considered only if you have not been accepted into your chosen London University. Each cancellation request will be taken on a case-by-case basis and must be supported by documents confirming university refusal. If confirmed, you’ll be released from the contract but will not receive a deposit refund. After 31st July cancellations outside the ‘cooling off’ period will not be considered.

Exception Covid-19
We understand this is a time of uncertainty and would like to reassure you that we will accept late cancellations if you are unable to reach the United Kingdom due to entry restrictions imposed by the government. Each cancellation request must be sent with supportive documents at least 14 days prior to the booking start date. If confirmed, you’ll be released from the contract and will receive your deposit and first instalment back.
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