Cancellation Policy:
Once a tenancy is complete and the cooling off period of 48 hours has lapsed, the student is liable for their contract. The student will not be able to cancel their tenancy agreement unless their reasoning falls under ‘No Place, No Stay’, ‘No Visa, No Stay’ or ‘Replacement Tenant’. Sufficient evidence must be provided from the institution before Unilife cancel the contract.
No Place, No Stay:
If a resident does not gain a place at their chosen University or College and wishes to be released from their Tenancy Agreement, they must provide Unilife with evidence of their rejection and evidence of the reason why no later than 72 hours after dated correspondence from the University or College. The student may also be eligible to be released from this agreement if they are a prospective first year undergraduate student and they choose to go to a different University. To be considered for cancellation under ‘No Place, No Stay, the student will need to supply us with a copy of:
- UCAS letter of acceptance – Stating that they have accepted another University. This evidence must show a full name, the university and the date of acceptance.
- Written evidence from the University admissions team – Stating that the student has been withdrawn from their course. Please note, this is only accepted if the tenancy agreement has not commenced.
If a resident moves into Unilife and they withdraw from their course or they are evicted from university, they are still liable to fulfil their contract and they must find a replacement tenant to have their contract withdrawn.
No Visa, No Stay
If a resident does not receive a VISA and wishes to be released from their Tenancy Agreement, they must provide Unilife with evidence of their rejection within 3 working days of the VISA rejection letter. If the above is received within 3 working days, the resident will be eligible to have their contract withdrawn and a full refund of pre-rent instalment and deposit.
The resident must communicate with Unilife if there is potential that the VISA will be delayed or withdrawn. If the residents tenancy agreement has started and the student has not informed Unilife of a potential VISA delay, they will be liable for the tenancy agreement.
Replacement Tenant:
If a resident wishes to withdraw from their contract, either before their tenancy has commenced or during their tenancy and it is not reasons that fall under the ‘No Place, No Stay’ or ‘No Visa, No Stay’, they must find a new tenant to take over the contract. Unilife cannot accept any responsibility for finding a replacement tenant once a resident has signed their tenancy agreement and made the prerent instalment. Once a resident has found a suitable replacement tenant to take over their contract, they must put the new tenant’s details and the Unilife Team will contact the new tenant within 48 hours to formally transfer the tenancy.
Once the new tenant has accepted the tenancy agreement and made the pre- rent instalment, the original tenant will have their tenancy agreement withdrawn and the refund (Deposit and Advance Rent) will be processed within 14 working days minus £100 admin charge. The £100 fee will be deducted from their deposit due back to the original tenant
