Cleveland Apartments Wolverhampton

Cancellation Policy

Cleveland Apartments

Cooling Off Period

This property allows you to cancel your booking within 7 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.

No Visa, No pay

Your booking can be cancelled for free if you are unable to get your travel Visa.

No Place, No Pay

Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.

Full Policy

Cancellation policy


1. Definitions

In this Agreement:
  •  “Tenant” means the individual entering into this tenancy agreement. 
  •  “Landlord/Operator” means the accommodation provider or its managing agent. 
  •  “Tenancy Start Date” means the commencement date stated in the tenancy agreement. 
  •  “Cooling-Off Period” means the period defined in Clause 2. 
  •  “Replacement Tenant” means a person approved by the Landlord/Operator to take over the tenancy. 

2. Cooling-Off Period

2.1 The Tenant may cancel this Agreement by providing written notice to the Landlord within 7 calendar days of accepting this Agreement (the “Cooling-Off Period”).
2.2 Cancellation under Clause 2.1 is only valid where:
  • The Tenancy Start Date has not yet occurred; and 
  • The Tenant has not taken occupation of the accommodation. 
2.3 Where valid notice is received within the Cooling-Off Period:
  • All rent and deposit payments shall be refunded in full; 
  • The Landlord reserves the right to retain any permitted booking or administration fee in accordance with applicable law. 
2.4 If the Tenancy Start Date falls within the Cooling-Off Period, the Cooling-Off Period shall end on the earlier of:
  • The expiry of the 7-day period; or 
  • The Tenancy Start Date. 

3. Cancellation Before the Tenancy Start Date (After Cooling-Off Period)

3.1 Following expiry of the Cooling-Off Period, the Tenant shall remain liable for the tenancy unless released in accordance with this Clause.

3.2 The Tenant may request to be released from this Agreement if:
  • A suitable Replacement Tenant is identified by the Tenant or the Landlord; 
  • The Replacement Tenant enters into a new tenancy agreement acceptable to the Landlord; and 
  • The Tenant has paid all sums due under this Agreement up to the date of replacement. 
  • The Landlord has complete discretion as to whether it accepts the proposed replacement Tenant. 
3.3 The Landlord may charge a reasonable administration or remarketing fee, where permitted by law.

3.4 The Tenant’s liability shall cease on the start date of the Replacement Tenant’s agreement.

4. Cancellation After the Tenancy Start Date

4.1 Once the tenancy has commenced, the Tenant shall be liable for the full contractual rent unless released in accordance with this Clause.
4.2 The Tenant may request early termination where:
  •  A suitable Replacement Tenant is found and approved by the Landlord; 
  •  The Replacement Tenant enters into a tenancy agreement; and 
  •  The Tenant has paid all outstanding rent and any permitted fees. 
4.3 The Tenant shall remain liable for rent and all obligations under this Agreement until the earlier of:
  •  The end of the tenancy term; or 
  •  The commencement of the Replacement Tenant’s tenancy. 
4.4 The Tenant shall pay the Landlord a fee of £50.00 to cover costs of preparing the room for the Replacement Tenant.

5. Termination Due to Student Status

5.1 The Tenant may terminate this Agreement by giving written notice if:
  •  The Tenant withdraws from, is excluded from, or is refused admission to their higher education institution; or 
  •  The Tenant is absent from their course for more than 60 days due to illness and has agreed with their institution to suspend their studies. 
5.2 The following conditions shall apply:
  •  The Tenant must give no less than four (4) weeks’ written notice; 
  •  The notice must state the intended date of departure; 
  •  The Tenant must provide reasonably satisfactory evidence (typically written confirmation from the institution); 
  •  The Tenant must vacate the accommodation on or before the stated departure date. 
5.3 Where the Landlord identifies any defect in the notice or supporting evidence, the Landlord shall:
  •  Inform the Tenant as soon as reasonably practicable; and 
  •  Provide the Tenant with a reasonable opportunity to remedy such defect. 
5.4 Upon acceptance of termination, the Landlord may market the accommodation for reletting.

5.5 The Tenant shall pay the Landlord a fee of £50.00 to cover costs of preparing the room for the Replacement Tenant.

6. No Place, No Pay

(Applicable to first year students only. Please note this clause is not applicable at all Mezzino locations.)
6.1 The Tenant may cancel this Agreement prior to the Tenancy Start Date where the Tenant:
  •  Does not receive an offer of a place at their chosen higher education institution. 
6.2 The Tenant must provide:
  •  Written notice of cancellation; and 
  •  Reasonable supporting evidence (including, but not limited to, UCAS confirmation or written rejection from the institution). 
6.3 Upon acceptance, all rent and deposit payments shall be refunded in full.

7. No Visa, No Pay

(Applicable to first year students only. Please note this clause is not applicable at all Mezzino locations.)
7.1 The Tenant may cancel this Agreement prior to the Tenancy Start Date where:
  •  The Tenant’s application for a visa to study in the United Kingdom is refused. 
7.2 The Tenant must provide:
  •  Written notice; and 
  •  Official documentation confirming visa refusal. 
7.3 Upon acceptance, all rent and deposit payments shall be refunded in full.

8. Death of a Tenant

8.1 In the event of the Tenant’s death:
  •  This Agreement shall terminate immediately upon written notification to the Landlord; 
  •  No further rent shall be payable from the date of death. 
8.2 Any rent paid in advance for the period after the date of death shall be refunded to the Tenant’s estate.

9. Failure to Provide Possession

9.1 The Landlord shall take all reasonable and lawful steps to ensure that the accommodation is available on the Tenancy Start Date.
9.2 Where the Landlord is unable to provide vacant possession:
  •  The Landlord shall take reasonable steps to mitigate any delay or hardship; 
  •  Suitable alternative accommodation may be offered where available. 
9.3 Where no suitable alternative is available within a reasonable timeframe, the Tenant may terminate this Agreement and shall receive a full refund of all sums paid.

10. General Provisions

10.1 All notices under this policy must be provided in writing.
10.2 The Landlord reserves the right to request reasonable evidence in support of any cancellation request.
10.3 Any refund due shall be processed within a reasonable period.
10.4 Any fees charged under this policy must comply with applicable legislation, including but not limited to the Tenant Fees Act 2019.

11. Jurisdiction

11.1 This Agreement is governed by the laws of England.
11.2 The parties acknowledge that housing and tenancy legislation may differ in:
  •  Wales 
  •  Scotland 
  •  Northern Ireland / Republic of Ireland 
11.3 Where this Agreement is used or relied upon in any of the above jurisdictions, it shall be the responsibility of the Landlord to ensure compliance with all applicable local laws and regulatory requirements, and this policy may require amendment accordingly.
© 2020 Campusboard Group Ltd