1. Unless you have already collected the keys to the accommodation, you may cancel your booking by
writing or sending an e-mail to us at rent@uni-2.co.uk, at any time during the 7 days after we send
you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, we
will make no charge and will return your any deposit or any payment of advance rent to you.

2. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your
Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new
Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you
from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is
signed. If a replacement Tenant is found for your Room after your start date, we will release you from
your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If
you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing
the Room for the replacement Tenant.

3. No Place No Pay – applicable to 1st year students only
If you are a prospective first year undergraduate student and your offer of a place at your preferred
University/Higher Education Institution is withdrawn by the University/Higher Education Institutionas a
result of you not achieving their required entry grades, you may be eligible to be released from this
agreement. You may also be eligible to be released from this agreement if you are a prospective first
year undergraduate student and you choose to go to a different University because you have exceeded
your expected grades. To apply to be released from this agreement in the circumstances referred to
above, you will need to supply us with a copy of:

- a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS
status which confirms that the required results were not achieved; or
- a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s)
must be received by us within 7 calendar days from the date your results are published. Please
email the documentation to rent@uni-2.co.uk. On receipt of the required documentation it will be
verified and, provided we are satisfied, we will cancel your agreement and refund any deposit or
advance rent paid in full.

No Place No Pay Policy – International Student bookings
If you are:
• a student moving to the United Kingdom from overseas for the first time to undertake study at a UK
University;
• have made a booking for a room with Uni2 Rent and/or associated partners/agents and you are not
already residing in the UK or have not previously attended a UK university. this policy shall apply in
addition to the standard Cancellation Policies for Unite Students set out above.

1. Up to the 1st August of each calendar year or 4 weeks prior to the contract start date if the
tenancy start date is before August, you may cancel your Booking if you have been rejected from the
UK University that you have applied or have had your VISA rejected - we will not charge you any fee
and will refund any advance payment rent and your deposit will be refunded less an administration
charge of £60 inc VAT.

2. After this cut-off date, you will have to pay all amounts due under your Tenancy Agreement unless a
replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant
is found for your Room before your start date, we will release you from your Tenancy Agreement on
the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is
found for your Room after your start date, we will release you from your Tenancy Agreement from the
start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior
to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement
Tenant. Any replacement tenant will be required to rent the room at the price that is valid at the time
the replacement take place – this price may be different from the price you benefited from when you
booked the room originally;

3. Before the 1st August, for your cancellation request to be reviewed, you must provide a copy of the
rejection letter from the UK University that you have applied for. The rejection letter must be received
by Uni2 Rent within 7 days from the date it is received by you.
Should this document not be available, Uni2 Rent may consider copies of:
- Proof of IELTS examination failure
- Proof of A level or equivalent examination failure.

These documents need to be received within 7 days from the date of the results letter.

4. Please send the evidence of rejection, along with details of your booking to rent@uni-2.co.uk

1. University/college/school start delays – if the start date of a course has been
postponed to a later date, the student can delay the start date of their rental
agreement to the new start date of the course depending on the date. The student
must provide evidence of the new start date. The student will only be liable for the
rent from the new start date.

2. Travel ban – if there is a travel ban in place in the student’s home country or in the
UK that prevents the student from travelling as planned, the student can delay the
start date of their tenancy until the end of the travel ban. The student will only be
liable for the rent from the new start date.

3. Early termination of tenancy – if the student wishes to move home early and end
their tenancy agreement, they will need to pay the remaining rent due as agreed for
the tenancy. The student may replace themselves on the tenancy with another
student that wishes to take it over.

4. No visa no pay – if the student’s visa application is rejected, the student will be
released from their tenancy. The student must send the letter of rejection to Uni2
Rent within 7 days of receiving it, and before the start of the tenancy. The letter
must contain a date and the name of the student.

5. Visa process delay – if the student is unable to obtain a visa in time to come to the
UK and wishes to cancel their booking but is unable to provide proof their visa
cannot be issued, they must contact Uni2 Rent or the agent that facilitated the
booking. Uni2 Rent will review this on a case-by-case basis.