Cancellation Policy
Your booking will be confirmed upon signing this Tenancy Agreement. We voluntarily offer a “Cooling-Off Period” of 72 hours commencing from the date and time you sign the Tenancy Agreement.
If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 24 hours from the date and time you sign the Tenancy Agreement.
During the Cooling-Off Period if you decide to cancel your accommodation booking you must do by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement.
At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.
Once the Cooling-Off Period has ended;
- You will be bound by the terms of the Tenancy Agreement.
- The Advance Rent Payment is not a holding deposit under the Tenant Fees Act 2019. It will be offset against your rent instalment(s) as set out in the payment schedule of your Tenancy Agreement.
- You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.
You may be able to cancel your tenancy outside of the cooling off period/s if the following applies:
- You are unable to obtain a visa.
- You have failed to achieve the grades to start your University course for this academic year.
If any of the above situations apply to you then you, please write to us via email to hello@yourtribe.com explaining the reason you need to cancel. We will require official written evidence from your place of Education, UCAS or Visa/Embassy within 7 (seven) calendar days of you being notified or the decision being published or reached.
If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement. If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all rent owed up until the date you fully vacate the property and following our approval of your cancellation.
If you wish to cancel outside of the above reasons you will be required to find a replacement resident to take over your tenancy which will be subject to a fee not exceeding £50, in line with the Tenant Fees Act 2019. The replacement resident must be able to legally reside in the UK and match the preferences of the accommodation/and or flat.
It is your responsibility to find a replacement tenant. If a suitable replacement tenant is found they must sign the contract for the remaining length of your Tenancy Agreement and they will also be liable for the same payment schedule as the contract you have signed.
The new tenant will also be liable for an upfront rent payment before they collect the keys and the amount of this payment is dependent on the date the new tenant is proposing to move in.
If a replacement resident is successfully found, you will be released from your Tenancy Agreement from the date the new tenant moves into the property.
We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.
If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made via email and you must provide the relevant and satisfactory documentation to support your case. If sufficient evidence is provided to our satisfaction we will confirm in writing that the request to cancel has been successful.
If you have not taken occupation of the Room within 14 days of your Check In Date (as stated in the Booking Details) without providing a written explanation which is satisfactory to us, we will treat such failure as an unconditional offer to surrender this Tenancy Agreement.
At such point we may remarket the Room and upon successful completion of a tenancy agreement with another individual we will be deemed to have accepted such offer to surrender on the contracted start date of a tenancy agreement with another individual which will be the “Surrender Date”.
You will remain liable to pay any Rent, costs or expenses as due under this Tenancy Agreement until the Surrender Date and we reserve the right to pursue any sums outstanding in respect of the same.
