We understand that booking student accommodation is a significant commitment, and that circumstances can change. This policy explains your cancellation rights, the process for requesting a cancellation, and any associated fees.
Cooling-Off Period
From the moment you reserve your room by paying the €300 deposit, you have 72 hours to cancel your reservation free of charge. If you cancel within this window, your full €300 deposit will be refunded.
To cancel during the cooling-off period, simply notify us by emailing info@residencestoneybatter.com
Cancellation After the Cooling-Off Period (Before Move-In)
If you cancel after the 72-hour cooling-off period and before your move-in date of 29th August 2026, your booking will be cancelled, but your €300 deposit will not be refunded, unless one of the qualifying exceptions below applies.
Exceptions — Full Refund of Advance Fees
You are entitled to a full refund of all fees paid in advance (including the €300 deposit or first month's rent, where applicable) in the following circumstances:
1. Unsuccessful Visa Application If you are unable to obtain a visa to travel to Ireland, you may cancel and receive a full refund. You must:
- Submit your cancellation request within 48 hours of receiving your visa rejection.
- Include a copy of the official rejection letter from the embassy or visa office.
For example, if you receive a visa rejection email on Monday at 10:00am, your cancellation request and proof of rejection must reach us no later than Wednesday at 10:00am.
2. Change of Study Destination If you are no longer travelling to Ireland because you have enrolled in a course in another country or county, you are entitled to cancel and receive a full refund. You must:
- Submit your cancellation request within 48 hours of confirming your alternative course placement.
- Provide proof of enrolment or acceptance at an institution outside of Ireland (or not reasonably accessible from our accommodation).
3. First-Year CAO Students — College Place Not Secured or Not Accessible. This applies to first-year undergraduate students applying through the CAO (Round One) only.
If you did not receive a college place, or the place you received is at an institution that is not reasonably accessible from our accommodation (i.e. no direct bus route, public transport option, or within walking distance), you may cancel and receive a full refund. You must:
- Submit your cancellation request within 48 hours of receiving your CAO results or offer confirmation.
- Provide one of the following as proof:
- Evidence that you did not meet the required CAO points for your course, or
- Confirmation that you have accepted a place at a college that is not commutable from our building.
Important — Deadline for All Cancellation Requests
In all cases, the cancellation request and required documentation must be submitted within 48 hours of receiving the relevant rejection or confirmation. Requests received outside this window may not be accepted.
All qualifying refunds will be processed in full. Please note that a €12 fee applies to refunds issued via international bank transfer.
Cancellation After Move-In (Up to 1st October 2026)
Once you have moved in on 29th August 2026, you retain the right to cancel your tenancy up until 1st October 2026 by providing 28 days' written notice.
During this period, your tenancy will end 28 days after your notice is received. Please note that any rental instalment that falls due within those 28 days remains payable. Rent payments will be pro-rata depending on how your 28 day notice falls.
